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Proven IT ROI strategies in an economic downturn
CIOs who calculate ROI on IT projects are more likely to get executive approval, especially in an economic downturn. Learn how to effectively calculate ROI on new investments in BPM, ITSM and enterprise risk management. Article
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Get the most out of your lean BPM solution
The demand for BPM solutions is up and budgets are down. Learn how specific lean BPM tools can help streamline your processes and reduce costs. Podcast
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Key to customer service satisfaction: Simplify complexity
Customer service satisfaction can be improved by simplifying complexity, according to business executives interviewed in this chapter of James Champy's newest book. Chapter Download
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CIOs take business intelligence applications, strategy to next level
CIOs are advancing the capabilities of their business intelligence applications in various ways, including tackling self-service, real-time data and predictive analytics. Here's how. Article
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PPM software helps university prioritize wide-ranging portfolios
Project and portfolio management (PPM) software helped the University of Utah centralize its IT initiatives, prioritize projects and establish useful portfolios. Learn how here. Article
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skunkworks (Skunk Works)
A skunkworks is a group of people who, in order to achieve unusual results, work on a project in a way that is outside the usual rules. Definition
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James Champy: IT innovation in a time of economic crisis
IT innovation is critical in a time of economic crisis, says management guru James Champy. Find out how IT can enable the business to be successful and remain competitive. Video
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Economic recession driving desktop replacements?
The cost of desktop management is coming into question for some organizations, in light of the economic recession. Our blogger takes a look at the alternatives some companies are trying. News
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Managing IT spending cuts: Don't take the easy way out, CIO advises
In part two of our interview, CUNA Mutual Group's CIO shares his approach to making IT spending cuts. Some lessons: Don't starve infrastructure; do review business projects. Article
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Spend management software, cost transparency tools help CIOs cut costs
Spend management software and cost transparency tools are being used by CIOs in enterprise organizations to identify savings in new areas. Learn how to use these tools here. Article