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Incentive-based pricing models for your next IT outsourcing contract
Looking to add oomph to your standard IT outsourcing contract? Here are three incentive-based pricing models that might help. Tip
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Eliminating change management process chokeholds
Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them. Tip
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A new due diligence checklist for your next software license agreement
A typical due diligence checklist might not be enough to prepare you to negotiate your next software license agreement. Our expert offers a few items you may want to add. The Real Niel
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IT service provider consolidation tips: A CIO talks vendor management
IT service provider consolidation can simplify enterprise IT vendor-management strategies, says our CIO columnist. Learn how to categorize IT services and ace vendor consolidation. The Real Niel
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IT outsourcing in 2009 and beyond: Lessons learned for the new year
IT outsourcing in 2009 ebbed and flowed with the economic recession. What lessons did enterprise CIOs learn that they will carry into their IT outsourcing plans in 2010 and beyond? Tip
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Botched IT outsourcing contract shows need for governance, SLAs
Virginia's $2 billion IT outsourcing contract has gone awry, with service interruptions and missed deadlines. Find out what lessons were learned on IT governance and clear SLAs. Tip
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Cost reduction tips for your strategic sourcing contracts
CIOs should revisit their strategic sourcing contracts and work closely with their suppliers to analyze current spending and achieve maximum cost reductions. Tip
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Vendor management key to outsourcing success
Vendor management is key to your outsourcing success. Better in-house contract management could help keep the rope from breaking completely. Tip
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Offshore outsourcing contracts should focus on value, not price
Price is no longer the most critical issue to address in an offshore outsourcing relationship. Offshore outsourcing contracts should focus on value, not price. Tip
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Service level management: Linking IS performance to business goals
In today's cost-justifying economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals. Tip