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  • Global sourcing: What you need to know to make it work

    There is no disputing that global sourcing is on the rise; the U.S. alone imported more than $1.3 trillion worth of goods and services in 2001. It is similarly obvious why offshore sourcing is so attractive: most companies report a 10% to 35% cost sa...  Article | 11 Aug 2003

  • Gartner Outsourcing Summit 2003: SLAs, ESPs and you

    Why is outsourcing such a hot topic? It's all about the money, at least right now. Lorrie Scardino, a research director with Gartner Inc., waxes outsourcing and offers advice on SLA re-negotiation.  Interview | 27 Jun 2003

  • Expert offers tips on negotiating SLAs and pricing plans

    The most important step in entering into an outsourcing agreement is to establish a solid service-level agreement (SLA). The SLA should include details about asset ownership, downtime, customer service and pricing. There are various pricing option...  Interview | 29 May 2003

  • How Warburg Pincus views outsourcing prospects, perils

    Mimi Wolfe Strouse, managing director of Warburg Pincus, a global private equity fund, explains how the firm weighs prospects and perils in outsourcing deals.  Article | 20 May 2003

  • Gartner: Initial outsourcing costs will pay off later

    Thinking about outsourcing some of your IT services? Don't be turned off by initial costs, namely the cost of hiring an advisor. The money you spend wisely now will pay off later.  Article | 15 May 2003

  • Gartner averages values of IT outsourcing contracts

    Gartner analysts have been poring over a thick pile of outsourcing contracts, crunching numbers to show the nature of the outsourcer/outsourcee relationship.  Article | 06 May 2003

  • Ten criteria for offshore outsourcing, part 1

    Looking to jump on the outsourcing bandwagon, or bandboat in this case, and take it overseas? There are ten things you may want to consider first.  Article | 29 Apr 2003

  • Ten criteria for offshore outsourcing, part 2

    We've covered the first five, now check out the best of the rest -- five more criteria to consider before you take your outsourcing options offshore.  Article | 29 Apr 2003

  • Study: Flexibility, reliability still hinder outsourcing

    Why are some IT execs still on the outs with outsourcing? Try two big hurdles: flexibiity and control -- hurdles that are still there after four years.  Article | 23 Apr 2003

  • Outsourcing snafus -- two big ones companies make

    Thinking about going overseas for your outsourcing needs? Watch out for a pair of pitfalls that await you. This report from Wharton School of Business professor Ravi Aron addresses those doozies and shows you how to avoid them.  Article | 02 Apr 2003

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