Email Alerts
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Service level management: Linking IS performance to business goals
In today's cost-justifying economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals. Tip
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Global sourcing: What you need to know to make it work
There is no disputing that global sourcing is on the rise; the U.S. alone imported more than $1.3 trillion worth of goods and services in 2001. It is similarly obvious why offshore sourcing is so attractive: most companies report a 10% to 35% cost sa... Article
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Gartner Outsourcing Summit 2003: SLAs, ESPs and you
Why is outsourcing such a hot topic? It's all about the money, at least right now. Lorrie Scardino, a research director with Gartner Inc., waxes outsourcing and offers advice on SLA re-negotiation. Interview
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Expert offers tips on negotiating SLAs and pricing plans
The most important step in entering into an outsourcing agreement is to establish a solid service-level agreement (SLA). The SLA should include details about asset ownership, downtime, customer service and pricing. There are various pricing option... Interview
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How Warburg Pincus views outsourcing prospects, perils
Mimi Wolfe Strouse, managing director of Warburg Pincus, a global private equity fund, explains how the firm weighs prospects and perils in outsourcing deals. Article
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Gartner: Initial outsourcing costs will pay off later
Thinking about outsourcing some of your IT services? Don't be turned off by initial costs, namely the cost of hiring an advisor. The money you spend wisely now will pay off later. Article
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Gartner averages values of IT outsourcing contracts
Gartner analysts have been poring over a thick pile of outsourcing contracts, crunching numbers to show the nature of the outsourcer/outsourcee relationship. Article
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Ten criteria for offshore outsourcing, part 1
Looking to jump on the outsourcing bandwagon, or bandboat in this case, and take it overseas? There are ten things you may want to consider first. Article
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Ten criteria for offshore outsourcing, part 2
We've covered the first five, now check out the best of the rest -- five more criteria to consider before you take your outsourcing options offshore. Article
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Study: Flexibility, reliability still hinder outsourcing
Why are some IT execs still on the outs with outsourcing? Try two big hurdles: flexibiity and control -- hurdles that are still there after four years. Article