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Offshore contracts: The finer the print, the better
Off the shelf might be just fine for IT services, but offshore contracts should be custom-made. Gartner offers tips for "contracting effectively in a globally sourced world." Article
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Buyers should beware in BI negotiations
Business intelligence platforms are complex, expensive purchases. A Gartner analyst offers helpful tips for getting the most for your money and avoiding hidden costs down the road. News
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What's the difference between SLO and SLA?
What's the difference between SLO and SLA? Ask the Expert
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Won't governing existing SLAs offend our service providers?
My company has outsourcing contracts in place with multiple service providers. If we were to invest in a solution to help "govern" the SLAs that we already have in place, won't our service providers take offense that we don't "trust" the reports that... Ask the Expert
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What should go into an SLA?
You mentioned in your blog that service-level agreements were on the rise and even gave some instances in which companies may have them and benefit from them, but what should go into a service-level agreement? Is it just "here's what you have to deli... Ask the Expert
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What's the difference between an outsourcing agreement and a service-level agreement?
What's the difference between an outsourcing agreement and a service-level agreement? If they are different, what are the defining elements of each? Ask the Expert
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Changes in outsourcing landscape could aid CIOs
Experts are predicting a shake-up in the outsourcing market, as contracts worth billions come up for renewal. Article
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CIO Tip Sheet: Surviving an M&A
Forrester Research offers four tips for working through the critical phases of mergers and acquisitions. Article
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CIO decisions: Setting the table with China
IT execs in the manufacturing space give advice about doing business on the Asian frontier at an executive leadership conference this week. Article
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Indian BPO providers tighten data security
Indian BPO providers working to protect their reputations and customer data have issued workplace security rules tighter than most in the U.S. Article