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As cloud usage expands, SLAs more important than ever

The growing use of cloud technology doesn't dilute the importance of SLAs. IT leaders and analysts assert they may be more important than ever.
Incentive pricing models for IT outsourcing contracts

Looking to add oomph to your standard IT outsourcing contract? Here are three incentive-based pricing models that might help.
Eliminating change management process chokeholds

Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them.
CIOs need to work on vendor relationship management

CIOs are adept at managing vendor contracts. What they tend to have trouble with is vendor relationship management. Find out why.

Contract negotiations and legal issues

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Outsourcing snafus -- two big ones companies make

Thinking about going overseas for your outsourcing needs? Watch out for a pair of pitfalls that await you. This report from Wharton School of Business professor Ravi Aron addresses those doozies and shows you how to avoid them. Article
The art of the deal: Tips on negotiating with IT vendors

Learn how one CIO negotiated a huge break on a wireless network, and more best practices for dealing with IT vendors. Tip
The art of the deal: Tips on negotiating with IT vendors

In this installment of CIO Steps to Success, learn how one CIO negotiated a huge break on a wireless network, and get expert advice from others on best practices. Article

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