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As cloud's use expands, cloud SLAs more important than ever
The growing use of cloud technology doesn't dilute the importance of SLAs. IT leaders and analysts assert they may be more important than ever. News
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Incentive-based pricing models for your next IT outsourcing contract
Looking to add oomph to your standard IT outsourcing contract? Here are three incentive-based pricing models that might help. Tip
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Eliminating change management process chokeholds
Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them. Tip
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CIO skills in most demand: The ability to 'helicopter'
Does your CIO skills repertoire include the ability to "helicopter"? Then do I have a job for you! News
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CIOs want exit options from cloud service providers
Security and compliance remain top concerns for CIOs seeking cloud service providers, but vendor lock-in isn't far behind. News
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What CIOs don't know about vendor relationship management can hurt
CIOs are adept at managing vendor contracts. What they tend to have trouble with is vendor relationship management. Find out why. News
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human resource management (HRM)
Human resource management (HRM) is the area of administrative focus dealing with an organization’s employees. HRM is sometimes referred to simply as human resources (HR). Definition
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The onus is on IT to decipher virtualization licensing models
Virtualization licensing models have come a long way on the server side, but making sense of virtual licensing models for the desktop is a complex endeavor. News
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What is your IT managed service strategy?
Do you know how an IT managed service strategy could benefit enterprise IT operations, boost staff efficiency and reduce costs? Take our quiz to find out. Quiz
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Experts debate the fate of cloud provider liability limits
All eyes are on cloud provider liability limits as experts ponder the financial backing needed for enterprise trust. Article