Email Alerts
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What is your IT managed service strategy?
Do you know how an IT managed service strategy could benefit enterprise IT operations, boost staff efficiency and reduce costs? Take our quiz to find out. Quiz
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Vendor management advice for CIOs (expert video)
Vendor management skills are a must have for CIOs. Learn more from Forrester Research Inc.'s Christine Ferrusi Ross. Videos
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IT outsourcing with purpose
Outsourcing is being done in roughly 2/3rds of organizations for three key reasons: IT cost savings, IT efficiency and business value, and to level the playing field for small organizations. Outsourcing has the potential to deliver ongoing budget sav... Research Report
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Contractually speaking: Drafting and negotiating IT contracts that work
View attorney Matthew A. Karlyn's CIO Decisions 2006 presentation here. Presentation
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A Russian offshore services primer
The Russian IT services markets are among many growing alternatives to the dominant Indian offshore services market. Research Report
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As cloud's use expands, cloud SLAs more important than ever
The growing use of cloud technology doesn't dilute the importance of SLAs. IT leaders and analysts assert they may be more important than ever. News | 14 Nov 2012
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CIO skills in most demand: The ability to 'helicopter'
Does your CIO skills repertoire include the ability to "helicopter"? Then do I have a job for you! News | 05 Jun 2012
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CIOs want exit options from cloud service providers
Security and compliance remain top concerns for CIOs seeking cloud service providers, but vendor lock-in isn't far behind. News | 12 Apr 2012
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What CIOs don't know about vendor relationship management can hurt
CIOs are adept at managing vendor contracts. What they tend to have trouble with is vendor relationship management. Find out why. News | 14 Nov 2011
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The onus is on IT to decipher virtualization licensing models
Virtualization licensing models have come a long way on the server side, but making sense of virtual licensing models for the desktop is a complex endeavor. News | 24 Nov 2010
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Experts debate the fate of cloud provider liability limits
All eyes are on cloud provider liability limits as experts ponder the financial backing needed for enterprise trust. Article | 17 Aug 2010
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Time to lay down the cloud computing law for uptime
Experts lament the lack of cloud computing law covering the financial remuneration of unexpected downtime, while some cloud providers innovate with money-back guarantees. Article | 12 Aug 2010
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Enterprise adoption of the public cloud hinges on liability policies
People compare public cloud computing to the Wild West, but it's only a matter of time before law and order reign through liability policies. News | 06 Aug 2010
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A dozen danger signs that your outsourcing contract is on the rocks
Outsourcing contract renegotiations were up sharply last year. Most of that activity focused on cost cuts, which spells trouble. Experts offer advice, in the first of two articles. Article | 23 Feb 2010
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Free IT outsourcing templates: SLAs, RFPs and more
CIOs pursuing IT outsourcing deals can benefit from templates spelling out SLA and RFP best practices. Get links to some free IT outsourcing templates. Article | 05 Nov 2009
- See more News on Contract negotiations and legal issues
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Incentive-based pricing models for your next IT outsourcing contract
Looking to add oomph to your standard IT outsourcing contract? Here are three incentive-based pricing models that might help. Tip
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Eliminating change management process chokeholds
Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them. Tip
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A new due diligence checklist for your next software license agreement
A typical due diligence checklist might not be enough to prepare you to negotiate your next software license agreement. Our expert offers a few items you may want to add. The Real Niel
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IT service provider consolidation tips: A CIO talks vendor management
IT service provider consolidation can simplify enterprise IT vendor-management strategies, says our CIO columnist. Learn how to categorize IT services and ace vendor consolidation. The Real Niel
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IT outsourcing in 2009 and beyond: Lessons learned for the new year
IT outsourcing in 2009 ebbed and flowed with the economic recession. What lessons did enterprise CIOs learn that they will carry into their IT outsourcing plans in 2010 and beyond? Tip
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Botched IT outsourcing contract shows need for governance, SLAs
Virginia's $2 billion IT outsourcing contract has gone awry, with service interruptions and missed deadlines. Find out what lessons were learned on IT governance and clear SLAs. Tip
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Cost reduction tips for your strategic sourcing contracts
CIOs should revisit their strategic sourcing contracts and work closely with their suppliers to analyze current spending and achieve maximum cost reductions. Tip
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Vendor management key to outsourcing success
Vendor management is key to your outsourcing success. Better in-house contract management could help keep the rope from breaking completely. Tip
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Offshore outsourcing contracts should focus on value, not price
Price is no longer the most critical issue to address in an offshore outsourcing relationship. Offshore outsourcing contracts should focus on value, not price. Tip
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Service level management: Linking IS performance to business goals
In today's cost-justifying economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals. Tip
- See more Tips on Contract negotiations and legal issues
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What's the difference between SLO and SLA?
What's the difference between SLO and SLA? Ask the Expert
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Won't governing existing SLAs offend our service providers?
My company has outsourcing contracts in place with multiple service providers. If we were to invest in a solution to help "govern" the SLAs that we already have in place, won't our service providers take offense that we don't "trust" the reports that... Ask the Expert
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What should go into an SLA?
You mentioned in your blog that service-level agreements were on the rise and even gave some instances in which companies may have them and benefit from them, but what should go into a service-level agreement? Is it just "here's what you have to deli... Ask the Expert
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What's the difference between an outsourcing agreement and a service-level agreement?
What's the difference between an outsourcing agreement and a service-level agreement? If they are different, what are the defining elements of each? Ask the Expert
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human resource management (HRM)
Human resource management (HRM) is the area of administrative focus dealing with an organization’s employees. HRM is sometimes referred to simply as human resources (HR). Definition
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How to get the most out of a software licensing agreement
What can happen if you mess up negotiations for your next big software vendor contract? The total loss of your contract, for one, cautions an expert. Falling out of compliance and paying for the wrong software are other consequences. Podcast
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As cloud's use expands, cloud SLAs more important than ever
The growing use of cloud technology doesn't dilute the importance of SLAs. IT leaders and analysts assert they may be more important than ever. News
-
Incentive-based pricing models for your next IT outsourcing contract
Looking to add oomph to your standard IT outsourcing contract? Here are three incentive-based pricing models that might help. Tip
-
Eliminating change management process chokeholds
Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them. Tip
-
CIO skills in most demand: The ability to 'helicopter'
Does your CIO skills repertoire include the ability to "helicopter"? Then do I have a job for you! News
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CIOs want exit options from cloud service providers
Security and compliance remain top concerns for CIOs seeking cloud service providers, but vendor lock-in isn't far behind. News
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What CIOs don't know about vendor relationship management can hurt
CIOs are adept at managing vendor contracts. What they tend to have trouble with is vendor relationship management. Find out why. News
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human resource management (HRM)
Human resource management (HRM) is the area of administrative focus dealing with an organization’s employees. HRM is sometimes referred to simply as human resources (HR). Definition
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The onus is on IT to decipher virtualization licensing models
Virtualization licensing models have come a long way on the server side, but making sense of virtual licensing models for the desktop is a complex endeavor. News
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What is your IT managed service strategy?
Do you know how an IT managed service strategy could benefit enterprise IT operations, boost staff efficiency and reduce costs? Take our quiz to find out. Quiz
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Experts debate the fate of cloud provider liability limits
All eyes are on cloud provider liability limits as experts ponder the financial backing needed for enterprise trust. Article
- See more All on Contract negotiations and legal issues
About Contract negotiations and legal issues
Contract negotiations and legal issues can be tricky areas for CIOs, given the mix of IT, legal and business topics. Learn more about evaluating your needs, weighing different options and picking a vendor with the news, tips and other resources on contract negotiations and legal issues in this topic section.