Email Alerts
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Shared services model puts focus on external customer
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy. News
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Shared services strategy guide for enterprise CIOs
CIO Briefing
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IT service catalog not always necessary in a shared IT environment
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose. News
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Is rogue technology the cost of end user freedom?
CIOs inherit their predecessors' IT foundation, but as they clean up past mistakes, could they be laying their own foundation for rogue technology? News
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IT executives putting their own stamp on shared services model
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better. News
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With cloud strategies abundant, CIOs must exercise command, control
Given the growing number and quality of cloud strategies, CIOs must make sure they are the ones driving this cultural shift -- or risk obsolescence. Tip
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IT chargeback rankles the ranks and IT
IT chargeback is often called a necessary evil for shared services, but many IT executives are saying, "No, thanks" to such service charges. News
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Big data, mobile IT, cloud drove fast-moving 2011, set stage for 2012
Driven by mobile IT, big data and clouds of all shapes, the pace of change sped up for CIOs in 2011 and set the stage for an equally disruptive 2012. News
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Rosy outlook for services broker model may have thorns
The IT services-broker model might be good for your business, but one CIO cautions against letting the label define your role. News
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Outlook 2012: IT looking out for the business in services broker role
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker. News