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The who, what and where of winning with business process improvement
Two business process management veterans share how they succeeded at business process improvement and set up a BPM program for continuous enhancement. News | 22 Nov 2011
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Business process improvement is about more than efficiency gains
Business process improvement begins with efficiency gains, but BPM goals are becoming more about external customers and rapid, real-time improvements. News | 21 Nov 2011
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Social BPM pushes process out to users, customers
Social BPM is picking up speed, giving employees and even customers a say in business process improvement. News | 16 Nov 2011
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GE's journey from waterfall to Agile practices
General Electric Co. turned to Agile practices to revamp software development in its Energy division. Now Agile is making its way across the company. News | 27 Sep 2011
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ITIL chief architect: How to build an IT Service Management strategy
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains. News | 08 Sep 2011
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Expedia's quest for IT process excellence
Expedia's IT infrastructure VP lays out her plan to build a reliable and predictive IT services organization, starting with IT process excellence. CIO Innovators | 25 Aug 2011
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From technology integration to efficiency optimization at Wells Fargo
The head of Wells Fargo's technology integration team shares lessons the group has learned and what Wells Fargo and Wachovia are working on next. CIO Innovators | 24 Aug 2011
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The IT organization of the future: An enterprise within an enterprise
The IT organization of the future is shifting to become not only a business but also a part of an integrated business services organization. News | 12 Jul 2011
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The push is on for IT cost transparency
CIOs are under pressure as never before to achieve IT cost transparency. One CIO finds his way with technology business management software. News | 07 Jul 2011
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Codelco CIO transforms business with business process automation
Marco Antonio Orellana Silva, Codelco-Chile's CIO, explains how business process automation is changing how the mining company operates. CIO Innovators | 15 Jun 2011