• two-speed IT

    Two-speed IT is the concept that strategic planning for an IT department should include a fast track that allows some projects to be implemented quickly.

  • Prescriptive analytics: Is an optimized future within our grasp?

    Prescriptive analytics promises to not just identify what might happen next but actually give us the RX for optimizing those outcomes. Is it for real?

  • Chief Digital Officer (CDO)

    A chief digital officer (CDO) is an executive enlisted to help businesses transform traditional IT policies and business processes to accommodate digital sectors such as mobile technology and appli...

  • change management strategy

    A change management strategy is a systematic approach to making adjustments to the application of a set of tools, processes or skills during a project or initiative.

Business process management

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  • infrastructure management (IM)

    For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness. 

  • SKIL Bill (Securing Knowledge, Innovation and Leadership Act)

    The Securing Knowledge, Innovation and Leadership Act, also called the SKIL Bill, was introduced in 2006 by the United States (U.S.) Congress with the intent of encouraging the immigration of people with certain professional skills into the U.S... (C... 

  • ISO 20000

    ISO 20000 is a global standard that describes the requirements for an information technology service management (ISM) system. While ISO 20000 was developed to mirror the best practices described within the IT Infrastructure Library (ITIL)...(Continue... 

  • business activity monitoring (BAM)

    Business activity monitoring (BAM), also called business activity management, is the use of technology to proactively define and analyze critical opportunities and risks in an enterprise to maximize profitability and optimize efficiency... (Continued... 

  • hoteling

    Hoteling (also called office hoteling) is the practice of providing office space to employees on an as-needed rather than on the traditional, constantly reserved basis. This reduces the amount of physical space that an enterprise needs, lowering ove... 

  • UBE (unsolicited bulk email)

    UBE (unsolicited bulk email) is a formal term for spam. 

  • ITSM (IT Service Management)

    IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers... (Continued) 

  • ROI (return on investment)

    For a given use of money in an enterprise, the ROI (return on investment) is how much profit or cost saving is realized. 

  • systems thinking

    Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems. 

  • business process

    A business process is an activity or set of activities that will accomplish a specific organizational goal.