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hoteling
Hoteling (also called office hoteling) is the practice of providing office space to employees on an as-needed rather than on the traditional, constantly reserved basis. This reduces the amount of physical space that an enterprise needs, lowering ove... Definition
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UBE (unsolicited bulk email)
UBE (unsolicited bulk email) is a formal term for spam. Definition
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ITSM (IT Service Management)
IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers... (Continued) Definition
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ROI (return on investment)
For a given use of money in an enterprise, the ROI (return on investment) is how much profit or cost saving is realized. Definition
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systems thinking
Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems. Definition
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business process
A business process is an activity or set of activities that will accomplish a specific organizational goal. Definition
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Zachman framework
The Zachman framework is a logical structure intended to provide a comprehensive representation of an information technology enterprise. Definition
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SAS 70 (Statement on Auditing Standards No. 70)
SAS 70 (the Statement on Auditing Standards No. Definition
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Total Quality Management (TQM)
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. Definition
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XACML (Extensible Access Control Markup Language)
XACML (Extensible Access Control Markup Language) is an open standard XML-based language designed to express security policies and access rights to information for Web services, digital rights management (DRM), and enterprise security applications. Definition