Business process management

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  • ITSM (IT Service Management)

    IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers... (Continued)  Definition

  • ROI (return on investment)

    For a given use of money in an enterprise, the ROI (return on investment) is how much profit or cost saving is realized.  Definition

  • Global competition forces business process management changes

    Some companies are wrapping business process management plans with service-oriented architecture projects to boost competitiveness on a global stage.  Article

  • Companies set business process management priorities

    Firms that are moving forward with business process management projects are beginning to report some rewards.  Article

  • Business process management new focus for CIOs

    CIOs are now changing their focus from managing products to business processes mangement. Here are some tips to determine if you're ready to become a process-centric organization.  Article

  • systems thinking

    Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.  Definition

  • Can BTM cut costs?

    If you've got 930 IT projects and a CEO who wants them done yesterday, who you gonna' call? Some CIOs are dialing up a management framework called BTM.  Tip

  • business process

    A business process is an activity or set of activities that will accomplish a specific organizational goal.  Definition

  • Zachman framework

    The Zachman framework is a logical structure intended to provide a comprehensive representation of an information technology enterprise.  Definition

  • SAS 70 (Statement on Auditing Standards No. 70)

    SAS 70 (the Statement on Auditing Standards No.  Definition

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