Business performance management

Business process management (BPM) is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment. See complete definition.

Business performance management News

  • March 31, 2015 31 Mar'15

    Six signs your customer service strategy is broken

    What's the measure of a good customer strategy? Consultant Rick Davidson offers examples from Hertz, US Airways, Best Buy and more of what not to do if you want to provide your customers with a positive experience.

  • March 30, 2015 30 Mar'15

    Drug contractor transforms revenue forecasting with Changepoint software

    Changepoint PSA improves revenue forecasting and time reporting, but can be complex and challenging for some users.

  • December 15, 2014 15 Dec'14

    How the cloud fuels digital disruption

    Ray Wang, principal analyst at Constellation Research, sounded the alarm on digital disruption at the recent Oracle CloudWorld conference in Boston and explained how cloud can help companies go digital.

  • December 05, 2014 05 Dec'14

    CIOs urged to take risks, or risk being Uberized

    The pushback against Uber offers a lesson in risk-taking for CIOs. Also in Searchlight: Black Friday loses sales steam, but Cyber Monday is stronger than ever, especially for smartphone users.

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