Business performance management

Business process management (BPM) is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment. See complete definition.

Business performance management News

  • April 16, 2015 16 Apr'15

    The digital effect on BPM systems

    Business processes have changed radically in the past decade, with rapid developments in cloud, social networking, mobile and analytics driving today's businesses to transform into digital companies. This requires just as radical a transformation in...

  • April 06, 2015 06 Apr'15

    Gartner: Bimodal IT needed to navigate centralized/decentralized debate

    Gartner urges CIOs to craft a more nuanced IT strategy that is both highly standardized and highly flexible: The Data Mill reports from the Gartner Business Intelligence and Analytics Summit.

  • April 03, 2015 03 Apr'15

    Leveraging BPM to become a digital business

    The need to automate paper-based and manual workflows has never been more urgent. Can BPM help companies make the leap to digital business? Two experts weigh in.

  • March 31, 2015 31 Mar'15

    Six signs your customer service strategy is broken

    Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.

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