Collaboration can be loosely defined as interaction among people, to achieve common goals without the exchange of goods and services. These interactions need to be facilitated, managed, and tracked by information technology, just as every business tracks traditional business transactions. A second generation of collaboration technologies is evolving on the Internet, loosely grouped as "Web 2.0" technologies. They are once again challenging the enterprise to derive value from collaboration tools. This free report from Info-Tech Research Group discusses the common enterprise collaboration tools and factors that make Web 2.0 collaboration unique.
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