As enterprises aim to run lean in tough economic times, more companies are employing IT Infrastructure Library (ITIL) best practices and committing to effective IT Service Management (ITSM). By using these frameworks and methodologies, companies are striving to achieve business process improvement, cut costs and improve efficiencies.
How effective are the ITSM and ITIL best practices in your organization?
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Get Enterprise CIO Decisions Now!This was first published in November 2009