Quiz

Review the latest trends in ITSM and ITIL best practices

As enterprises aim to run lean in tough economic times, more companies are employing IT Infrastructure Library (ITIL) best practices and committing to effective IT Service Management (ITSM). By using these frameworks and methodologies, companies are striving to achieve business process improvement, cut costs and improve efficiencies.

How effective are the ITSM and ITIL best practices in your organization?

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Review our latest content on ITSM and ITIL and take our quiz to see what you know about ITIL, as well as other process methodologies like Lean IT, Six Sigma and ISO 20000.

1. Successful ITIL project leaders often use a formalized communication plan known as Plan-Do-Check-Act. What is the first step in this process?




2. According to George Spalding, a senior analyst at ITIL consultancy Pink Elephant, of people, processes and technologies, which is most important to an ITIL implementation?




3. How does Version 3 of ITIL differ from Version 2?




4. According to David Pultorak, IT consultant and founder of Pultorak & Associates Ltd. in Seattle, how can an organization do an ITSM implementation smart, but also on the cheap?




5. How many levels of certification are there in Six Sigma training?




6. Why was the global standard ISO 20000 created?




7. When do most companies implement service portfolio management (SPM)?



This was first published in November 2009

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