As enterprises aim to run lean in tough economic times, more companies are employing IT Infrastructure Library...
(ITIL) best practices and committing to effective IT Service Management (ITSM). By using these frameworks and methodologies, companies are striving to achieve business process improvement, cut costs and improve efficiencies.
How effective are the ITSM and ITIL best practices in your organization? Review our latest content on ITSM and ITIL and take our quiz to see what you know about ITIL, as well as other process methodologies like Lean IT, Six Sigma and ISO 20000.