Learn more about IT Service Management: From ITIL to cost savings

How much do you know about IT Service Management (ITSM) implementation? Many CIOs and IT executives are still wary about incorporating ITIL best practices and ITSM tools and solutions into their budget plans. While there are many others who boast improved efficiency, cost savings and ROI, not having top-down support, spending too much on tools and technologies and not focusing enough on process improvement can lead to ITSM disaster.

Will an IT Service Management implementation work for you and your business? Learn the facts and figures about the IT Infrastructure Library (ITIL) and ITSM -- and test your knowledge -- with our quiz.

This was first published in March 2009

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