IT services management and best practices: An enterprise CIO guide
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IT service management (ITSM) is a process-based practice focused on aligning IT systems and services with the needs of the company and its end users. IT service management and delivery moves organizations away from treating IT services as distinct silos and moves toward an environment where IT services blend seamlessly, improving the user experience. ITSM is often guided by the IT Infrastructure Library (ITIL), a globally recognized collection of best practices.
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