Essential Guide

IT services management and best practices: An enterprise CIO guide

A comprehensive collection of articles, videos and more, hand-picked by our editors

IT service management and delivery: A quiz for CIOs

Is your IT organization doing all it can to improve user experience? Review our CIO coverage and take our quiz on IT service management and delivery.

IT service management (ITSM) is a process-based practice focused on aligning IT systems and services with the needs of the company and its end users. IT service management and delivery moves organizations away from treating IT services as distinct silos and moves toward an environment where IT services blend seamlessly, improving the user experience. ITSM is often guided by the IT Infrastructure Library (ITIL), a globally recognized collection of best practices.

Think you know it all when it comes to IT service management and delivery? Test your knowledge with our ITSM and ITIL quiz and discover how your company can improve in the areas of service, change and incident management.

This was first published in July 2013

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Essential Guide

IT services management and best practices: An enterprise CIO guide

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