Lean BPM is the practice of streamlining and reducing costs associated with your business process management solution. In this economic crisis, there is an increased demand for BPM solutions and less money to fund them. During this podcast, SearchCIO.com Executive Editor Karen Guglielmo interviews Forrester Research Inc. senior analyst Clay Richardson about strategies for addressing lean BPM. Richardson discusses various tools and techniques for lean BPM, including conference room pilots and feature prioritization sessions.
BIOGRAPHY: Richardson serves business process and applications professionals and is a leading expert on the market for business process management software and services. He specifically helps enterprises set BPM strategies and governance standards, establish BPM centers of excellence, identify agile methodologies best suited for BPM projects and identify vendors and technologies that help optimize mission-critical business processes.
Read the full transcript from this video below:
Linda: Hi, this is Linda Tucci, senior news writer for searchcio.com. I'm talking today with Shawn Banerji. Shanw is managing director of technology in the business services practice at the executive search firm Russel Reynolds; Hi Shawn.
Shawn: Hi, how are you?
Linda: I'm fine, thanks for joining us. Shawn, you're in the market, in the recruitment business. Are there big no-no's that a CIO applicant really should avoid when they want to get past that initial interview?
Shawn: I think one of the traps that many people fall into and it's an easy one, but I think it's a must-avoid, is around jargon. When people start to speak in the language of technology and not in the language of business, that can really cause a very significant disconnect. And I've seen more people come away from interviews that they thought had gone great and doing feedback with the client only to find out that at least half of the conversation might as well have been spoken in a foreign language; Because, it again, focused much more on technical competency than it did on business value creation. I mean, no one cares how elegant the architecture is, they want to know "How did it improve your speed to market or takeout cost?" So that's one no-no. The other area that I think sometimes people don't always take into consideration when interviewing for these types of roles is that there's often an assumption that the person sitting across the table from you does not have any degree of technical knowledge. And it's not that they are again, going to be a programmer or have a systems background. But they are very often these days' people who from a user's standpoint really understand how technology can work within an organization, again, in order to create value. And you've got to, from that standpoint, really listen and pay attention to what the person is saying because in many cases these people will actually almost frame up the problem and tell you "how to sell them" if you will. But because many technologists, unfortunately, have not been given the opportunity to fully develop their client or communication skills, they tend to over speak and under listen. And that can be a real detriment in the interview process. In fact, we've seen some people who, believe it or not, have because of simply their ability to listen and engender that kind of empathy with the person they're sitting across from, have advanced in processes and gotten a role where in other respects, in respect to the requirements, they weren't as capable as the other folks.
Linda: Yeah, so their ability to listen and communicate...
Shawn: And really hear.
Linda: ...And really hear trumped maybe even their qualifications.
Shawn: Yeah, that's the great irony of some of these things is that the best person does not always get the job so to speak. And I know best person is a relative term.
Linda: Yeah, when you said that in an interview sometimes the interviewer will frame a problem and offer that CIO applicant a chance to solve it, do these problems that are being framed mainly have to do with saving money or are they more theoretical?
Shawn: Ironically, they're usually much more practical than that in that they're often, the reason they're even having the conversation to begin with is because there are some very significant pain points or points of breakage. And when they frame up a scenario for you let's say, nine times out of ten that scenario is born of a present or recent pain point or set of circumstances. And what they're seeking is you know, it's almost like going to a doctor's office, and I joke; I say "You've got to be able to diagnose this ill. You've got to be able to listen, and then provide them with some very practical guidance and feedback on where you've experienced or seen this before."
It's almost like a little bit of a business case study and I think theory is the worst thing you can possibly have happen where you know, you have this wonderful theoretical discussion and you come out of the room and three hours later the person that interviewed them says "Great person, looked good in a suit or a skirt or whatever, good background, pedigree. What did that person really do?" It's about being able to illustrate your point with concrete examples, almost like a mini business case. And many organizations have now moved to, and we use it ourselves, competency based interviewing for how they vet candidates.
And competency based interviewing is specifically developed to strip away theory and veneer and focus on specific contribution. So you need to be able to hear what they're saying, draw a parallel or analogous example of where you experienced something similar, define what the opportunity or challenge was, your role in developing the strategy and subsequently executing in order to solve or take advantage of that problem or opportunity, and then provide them with the specific result, financial or otherwise. And do so in a fairly succinct fashion. Those are the kinds of things that really make an impact and are meaningful. It's better that they come away from the meeting being able to say "That's the person who solved the dilemma that Ann Taylor had because they weren't able to identify who their affluent customers were who were using the AT credit card."
That's the kind of thing that you want someone to come away, you don't want them to come away thinking "This guy really, or this woman really knows how to install an ERP." And don't get me wrong, there are any number of cases where they really need someone who can do the ERP but you've got to kind of move beyond purely what the technical requirement is and understand "How is this hurting you?" and then how have you gone about doing similar things in terms of fixing it.
Linda: So bedside manner, being able to listen, and then astute enough to come up with a diagnosis and then bring your skills to bear, on how to solve whatever problem is on the table with examples from your own career.
Shawn: Precisely. You have to be able to move beyond the theory.