By enhancing its home banking system, Advancial Federal Credit Union's IT organization gave members the tools to perform branch transactions online. In this podcast interview, CIO Larry Burwell discusses the specific technologies and steps he took to improve customer satisfaction and internal productivity through an enhanced home banking system.
SPEAKER'S BIOGRAPHY: Burwell is responsible for overseeing Advancial's technology vision to offer customers the tools to perform any business transactions online or at a branch.
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This was first published in June 2008