The Customer Experience Award is given to a leader who has made strides in building customer relationships and enhancing the experience of the external customer. Our Customer Experience Award winner, Pat Smith, CIO at Our Kids of Miami-Dade Monroe Inc., puts a premium on data privacy and protecting personally identifiable information. Her not-for-profit, which serves abused, abandoned and neglected children, must safeguard personal and sensitive information. The agency must also provide its case workers remote access to case files. These security measures have led to 30% increased utilization of the Our Kids network.
To learn more about Smith and her work, read our Q&A.