The importance of business process management: IT execs, experts dish

The importance of business process management goes well beyond streamlining operations. Now, CIOs explain, they're converting BPM to business value.

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The importance of business process management (BPM) as a business driver, not only a manner of streamlining operations, took center stage in the December/January issue of CIO Decisions e-zine. In our feature story, we talked to a CIO whose underlying mission is to deliver business outcomes through the consolidation of membership processes scattered across various systems across the U.S. and Canada. As a CIO, it's time to ask yourself: What can BPM do for you?

In addition to the importance of business process management, IT leaders and technology experts sounded off in the latest CIO Decisions about an all-in move to the cloud, the Machiavellian CIO, business intelligence, security spending and more. See below for some of the best quotes from the issue, and click through to read the full stories.

Matt RichardMatt Richard

"To me, BPM tools should be a platform on which I can build apps that drive value for my organization by gathering the data we need to do that -- not just as a means to find bottlenecks in the process flow and trying to refine them."
-- Matt Richard, CIO, Laborers' International Union of North America

WHAT BUSINESS VALUE HAS RICHARD REALIZED FROM BPM?

Kevin BroadwayKevin Broadway

"As we look for solutions for the business, we don't prefer cloud. We require cloud unless you've got a real good reason not to."
-- Kevin Broadway, senior staff vice president for application delivery and support, MetroPCS Communications Inc.

FIND OUT WHY BROADWAY CONSIDERS CLOUD INDISPENSABLE

Tina NunnoTina Nunno

"The reality is many CIOs are feeling rather threatened today. There's more pressure for them to deliver innovative, agile, interesting IT, which helps the business be competitive and helps the business grow. For CIOs today, they basically have to become a competitive animal in the organization and fight their way through difficult situations in order to be successful."
-- Tina Nunno, analyst and author, Gartner Inc.

ARE YOU READY TO TAP INTO YOUR INNER CIO WOLF?

Doug LaneyDoug Laney

"Traditional BI [business intelligence] hindsight-oriented reporting and trailing indicators aren't moving the needle on the business."
-- Doug Laney, analyst, Gartner Inc.

HOW CAN YOUR ORGANIZATION 'MOVE THE NEEDLE'?

Andrew LippmanAndrew Lippman

"Doing things creative and original still requires everybody to be in the same place, scrawling on the same board, interrupting each other, and shoving people and ideas out of the way and into the forefront."
-- Andrew Lippman, associate director, MIT Media Lab

WHAT DOES THE MIT MEDIA LAB INDICATE ABOUT THE DIGITAL FUTURE?

Robert BigmanRobert Bigman

"A lot of CISOs are coming to the realization that, unlike things like storage where you just buy more; unlike compute, where you just buy more compute; unlike network where you buy bigger, thicker pipes, you can't buy your way out of the computer security problem."
-- Robert Bigman, former CISO, Central Intelligence Agency

SO, WHERE SHOULD CISOS SPEND THEIR SECURITY DOLLARS?

This was first published in January 2014

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