ITSM/ITIL best practice process overview primer

By Rick Leopoldi 31 Jul 2006 | RL Information Consulting

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ITSM methods have evolved to include ways to optimize assessment, planning and implementation of ITIL best practices. This executive report is an overview of ITSM and ITIL. The report discusses the following topics:

• Road map to policy-based ITSM
• Methodology
• Requirements definition
• ITSM processes

Download this free report today.

Tags: IT Service management (ITSM) primer,  IT Service management (ITSM) primer,  Leadership and strategic planning,  IT project management and portfolio management,  VIEW ALL TAGS

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