ITSM/ITIL best practice process overview primer

By Rick Leopoldi 31 Jul 2006 | RL Information Consulting

Digg This!     StumbleUpon     Del.icio.us

ITSM methods have evolved to include ways to optimize assessment, planning and implementation of ITIL best practices. This executive report is an overview of ITSM and ITIL. The report discusses the following topics:

• Road map to policy-based ITSM
• Methodology
• Requirements definition
• ITSM processes

Download this free report today.

Tags: IT Service management (ITSM) primer,  IT Service management (ITSM) primer,  Leadership and strategic planning,  IT project management and portfolio management,  VIEW ALL TAGS

Digg This!     StumbleUpon     Del.icio.us

<< PREVIOUS | NEXT >>: ITIL

VIEW ALL IN THIS CATEGORY

RELATED CONTENT IT Service management (ITSM) primer ITIL ITIL, a data center's yellow brick road ITIL worship: The new set of best practices Top-shelf governance with ITIL Perspectives: Page through this library IT Service management (ITSM) primer ITIL ITIL, a data center's yellow brick road ITIL worship: The new set of best practices Top-shelf governance with ITIL Perspectives: Page through this library Leadership and strategic planning The Real Business of IT: Download a free chapter Gartner's top 10 strategic technologies for 2010 Qualities of a great leader from Jim Collins Lean thinking in IT: Case studies and advice from practitioners FAQ: IT and organizational change management ITSM and ITIL best practices for process improvement Maturing an ITIL strategy beyond incident, problem, change management CIO management mistakes that can harm CIO careers, cause IT failures Do you have the qualities of a good leader? Test your leadership IQ Google Wave: A sea change for business collaboration, communication?

RELATED RESOURCES 2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems Search Bitpipe.com for the latest white papers and business webcasts Whatis.com, the online computer dictionary