Week of 30 May 2016 BPO/ITO: AI applications in outsourcing limited now, but coming on fast (31 May 2016)
In advance of the World BPO/ITO Forum on June 13 and 14 in New York, conference speaker R. Lee Coulter talks about the state of AI applications in IT and business process outsourcing.
Week of 09 May 2016 Hotel API strategy brings UK chain closer to digital guest -- and customer data (12 May 2016)
A U.K. hotel chain realized it had to get closer to customers who booked their stays through online travel sites. The answer was to cut out the middleman and adopt an API strategy.
Week of 02 May 2016 Net promoter score a useful IT tool for honing customer-centric design (02 May 2016)
If customer service is a competitive differentiator, too much standardization can hurt IT departments and companies alike.
Week of 25 Apr 2016 Stuart Madnick: Dark Web hackers trump good guys in sharing information (30 Apr 2016)
Organizations are getting better at defending against cyberattacks, says MIT Sloan's Stuart Madnick, but dark Web hackers maintain an edge. He explains why.
MIT Sloan cybersecurity expert Stuart Madnick talks about clear and present dangers in an IoT-enabled world.
After 13 years of growth, an Apple earnings report showed a decline. Also in Searchlight: Amazon and Facebook revenues soar; 'Snowden' preview goes online.