Week of 02 May 2016 Net promoter score a useful IT tool for honing customer-centric design (02 May 2016)
If customer service is a competitive differentiator, too much standardization can hurt IT departments and companies alike.
Week of 25 Apr 2016 One bad Apple earnings report doesn't signal a mighty fall (29 Apr 2016)
After 13 years of growth, an Apple earnings report showed a decline. Also in Searchlight: Amazon and Facebook revenues soar; 'Snowden' preview goes online.
Week of 04 Apr 2016 Hip to be square: Microsoft gets in early on blockchain technology (08 Apr 2016)
The tech giant announces a partnership with big banks to develop blockchain technology. Also in Searchlight: IT spending expected to slide; Trump hotels get hacked -- again.
Week of 28 Mar 2016 Cloud and managed services: SaaS CIO seeks more than colo (30 Mar 2016)
Exits Inc., an international trade software company, found greater reliability, cost savings and flexibility after tapping a services provider to manage its IT infrastructure.
Fueled by technology and global in scope, the gig economy is underway. Making it work will require a new social contract.