Gartner: Offshore outsourcing horse has 'left the barn'

LOS ANGELES -- Hundreds of people jetted into a $1,000+ conference, held at a swanky hotel in the expensive City of Angels to learn how to save money. Evidently, you not only have to spend it to make it, you also have to spend money to save money. The conference, Gartner Inc.'s Outsourcing Summit 2003, last month drew hundreds of people interested in offshoring IT services to save money -- service providers were there too, curious to hear what customers are looking for. SearchCIO.com sat down with Rita Terdiman and Partha Iyengar, each a Gartner vice president and research director, to talk about the "irreversible megatrend" of offshoring, when it's a good idea to go overseas, when it's better to stay home, and the direction outsourcing is headed.

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