This article can also be found in the Premium Editorial Download "CIO Decisions: Business Analytics: The Power of Personalized Data."
Download it now to read this article plus other related content.
Necessity is the mother of invention. For Vice President of Systems and Technology Joe Perret, the necessity was mobile inventory management of live goods supplied by his company,
Bell Nursery supplies Home Depot garden centers in seven states all year round, from the bulbs, perennials and flowering fruit trees in spring, to the indoor cactuses and poinsettias bought by plant lovers in the lull of winter. Tracking the seasonal highs and lows of the business is only part of the problem for Bell Nursery employees. Living inventory has to be managed daily -- from eyeballing each shelf to gauge what is in stock, to replenishing dying flowers and accounting for those losses, to quickly locating the tree a Home Depot customer is seeking at another location. And all this data has to be fed back into a central inventory system.
"To take a quick inventory, employees had to go inside the store, log on to access online data, query back to the garden center and they were often interrupted while they were trying to enter data. We were paying people to basically go back and forth inside and outside the 150 locations all day," Perret said. He needed a solution that would let employees perform these tasks on their own turf, and in the moment -- in other words, mobile inventory management.
Creating mobile applications on-the-fly
He put out a bid to a local barcoding supplier to build a custom app for a less expensive version of the ruggedized Motorola mobile phones used by Home Depot employees, but price became an issue in terms of app development and the physical devices. While hitting these roadblocks, Perret came across Webalo Inc., a cloud-based application development platform that lets users develop mobile applications on-the-fly for just about any mobile device form factor.
More on retailer inventory solutions
Automotive retailer drives mobile business intelligence solution
How TJ Maxx CIO introduced mobile BI to the 'Maxxinistas'
How a major retailer uses big data to cut down on theft
For Target, sales are directly tied to risk management
Pizza chain delivers with mobile app innovation
A guide for CIOs looking to create mobile apps
"I thought, we could use our existing mobile infrastructure of BlackBerrys, iPhones and iPads and a small group trial of MC 65 [ruggedized Motorola devices] and have employees use the [cloud-based] platform to do their own data queries and create the mobile applications," he said.
Calling the licensing fee for the platform "nominal," and pleased by an application development interface "that anyone can use" to create their own inventory reports, Perret is leaning toward Webalo, but is researching other cloud-based application development platforms.
His immediate goal is to build four mobile apps. The first would be a scanning app that would list the current inventory -- such as how many of a given item was scanned recently -- and deliver business intelligence metrics on target inventory levels. He's also planning on developing apps to inventory items at nearby locations as well as inventorying goods across all locations. Also in the works is an app to track and remove damaged goods from production.
Over time, he believes Blackberry devices will be replaced by iPhones with military cases to protect against water and drop damage. For now, he is trying out Webalo with a small group of on-site employees, and for them, at least, there is no looking back.
"They can't imagine working without a mobile device on the floor now [with access to the cloud-based inventory apps]," he said. "A district manager is using her iPhone to do a walkthrough with the corresponding Home Depot district manager, checking everything from her iPhone. She tells me it has become an invaluable tool to get ready for, and to do, her inventory walkthrough."