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Outsourcing dos and don'ts part 2: Manage suppliers

Vince Pultorak
Outsourcing success depends on much more than creating a solid strategy and selecting a compatible vendor. Ongoing maintenance and management of supplier relationships are the true success factors in achieving long-term outsourcing benefits.

Here are some IT sourcing and procurement dos and don'ts to help you manage your outsourcing suppliers and services:

Launching services

  • Don't pilot outsourcing, because failure is not an option! Initial steps should be taken as the first phase of a larger initiative. Ensure key associates have outsourcing objectives clearly stated in their performance objectives.
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