ITSM/ITIL best practice process overview primer

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• Compliance

  • Video: Cyberthreats, modern tech influencing risk management processes

    As both cyberthreats and technology increase in sophistication, businesses must reexamine their organization-wide risk management processes.

  • The impact of cloud and social media on risk management strategies

    More organizations are incorporating the cloud and social media into business processes, changing enterprises’ risk management strategies.

  • Q&A: The future of e-discovery technology as data processes evolve

    Information governance expert Jeffrey Ritter discusses how technology for e-discovery evolved, and how it influences data processes and management.

• Health IT

  • Supply chain automation supports cost reduction, quality improvement

    Supply chain automation can help providers make it through payment reform, as well as improve care quality and efficiency.

  • Challenges, opportunities of HIE development: Insights from MAeHC

    The Massachusetts eHealth Collaborative suffered a data breach in 2010. Read this Q&A to find out how that incident changed their encryption policy.

  • Omnibus rule and business associate compliance: Q&A part 2

    In the second part of a Q&A, Micky Tripathi shares advice on how to monitor business associates and maintain HIPAA omnibus compliance.

• searchCIO-Midmarket

  • McGraw-Hill Construction CIO sees future in the 'Internet of Things'

    McGraw-Hill Construction CIO and IT Leadership Awards finalist Isaac Sacolick shares his views on leadership qualities and the 'Internet of Things.'

  • Small-business cybersecurity: Mitigating employee and customer threats

    Small-business cybersecurity programs often hinge on how organizations prepare for -- and respond to -- employee and customer threats.

  • CIO pushes for public fiber optic network, saving taxpayers millions

    Doing the math on own vs. rent, a CIO galvanizes the community to build its own fiber optic network, saving taxpayers $10 million over 10 years.

• Cloud computing

  • Building a cloud ecosystem with open source software

    The open source community fosters innovation in the name of cloud. OW2's Cédric Thomas talks of 'coopitition' and the open source cloud revolution.

  • Sequestration stymies federal government cloud ambitions

    The federal government is under mandates to consolidate data centers and deliver IT as a Service, but sequestration makes this easier said than done.

  • VMware charges into public cloud IaaS fray as Dell exits

    Dell will discontinue its OpenStack and VMware vCloud-based public cloud offerings as VMware delivers its vCloud IaaS.

• Mobile Computing

  • Bringing BYOD to your enterprise

    Bring your own device (BYOD) can be a boon for both employees and enterprises, but clear policies and management tools are needed.

  • Meeting technical requirements for mobile health care deployments

    IT departments deploying mobile health care solutions must ensure that using mobile devices in health care settings doesn't violate federal laws or compromise security.

  • Making the call: Distributed antenna systems and in-building wireless

    Distributed antenna systems and in-building wireless solutions are two options to improve wireless cellular coverage within an enterprise facility.

• Data Center

  • Data center modernization starts with cloud, SDN and virtualization

    Some of the technologies driving data center modernization include cloud computing, flash storage, virtualization and software-defined networking.

  • Data center technologies evolve to meet tomorrow's computing demands

    VMware's upcoming public cloud and AMD's 64-bit ARM servers are technologies for the data center that exemplify the changes in the IT industry.

  • New data center cooling strategies to improve efficiency, lower costs

    Stagnant strategies for data center cooling will keep energy bills climbing ever higher, but a more modern approach can bring them back down to earth.

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