ITSM/ITIL best practice process overview primer
By Rick Leopoldi
31 Jul 2006 | SearchCIO.com
ITSM methods have evolved to include ways to optimize assessment, planning and implementation of ITIL best practices. This executive report is an overview of ITSM and ITIL. The report discusses the following topics:
- Road map to policy-based ITSM
- Requirements definition
- ITSM processes
Download this free report today.