Article

ITSM/ITIL best practice process overview primer

Rick Leopoldi

ITSM methods have evolved to include ways to optimize assessment, planning and implementation of ITIL best practices. This executive report is an overview of ITSM and ITIL. The report discusses the following topics:

  • Road map to policy-based ITSM
  • Methodology
  • Requirements definition
  • ITSM processes

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