ITSM/ITIL best practice process overview primer

ITSM methods have evolved to include specific ways to optimize assessment, planning and implementation of ITIL best practices. This report is an overview of ITSM and ITIL.

ITSM methods have evolved to include ways to optimize assessment, planning and implementation of ITIL best practices. This executive report is an overview of ITSM and ITIL. The report discusses the following topics:

  • Road map to policy-based ITSM
  • Methodology
  • Requirements definition
  • ITSM processes

Download this free report today.

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