Adapting ITIL to small and midsized enterprises

IT service management is a key weapon in the war to make IT more responsive to the business users it serves. Learn how to adapt ITIL to a small or midsized enterprise.

REPORT SUMMARY: IT service management is a key weapon in the war to make IT more responsive to the business users it serves. Best practices frameworks such as IT Infrastructure Library (ITIL) provide the essential structure to moving forward with service management improvement initiatives. Learn how to adapt ITIL to a small or midsized enterprise. 

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This report is brought to you courtesy of Info-Tech Research Group Inc. Info-Tech Research Group is a professional services firm providing comprehensive, practical research and advisory solutions that enable IT managers to make better and more timely decisions. Its services include continuous research and analyst access, expert reports, best-practice guides and consulting services. Together, these services improve the IT decision-making process, help keep you current and expedite critical IT projects, enabling you to achieve greater personal and corporate success.

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