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The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of
The ITIL is organized into "sets" of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management and environmental. In addition to texts, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF).
While owned by the CCTA since the mid-1980s, the ITIL is currently maintained and developed by The National Exam Institute for Informatics (EXIN), a non-proprietary and non-profit organization based in the Netherlands.