He narrowed his search to products from IBM Corp., Iron Mountain, and a collaboration between Sun Microsystems Inc. and Arsenal Digital Solutions Inc. Nine months ago, Sonparote went with ViaRemote, the Sun/Arsenal product, over IBM's Express Online for Distributed Servers (which he says was more expensive) and Iron Mountain's Mountain Data Protector, which didn't back up open files in real time (though the company says its current Connected Backup/PC solution does so).
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Today, any of Synovate's laptop users need only an Internet connection to protect their files. "Users don't have to be connected to our office. If they have Internet connectivity, they are all set," Sonparote says. Problem solved.
Stefanie McCann was formerly editor at large at CIO Decisions magazine. Write to her at firstname.lastname@example.org.