As the glue that allows ViaSat to streamline processes, V-chain is critical. And while Thompson had no role in implementing the initiative, he's relieved. When he arrived at ViaSat, IT didn't grow at the pace of the business. "It was ... a baptism by fire," he says. With V-chain complete, Thompson can devote more time to creating an online store and upgrading the Agile Software Corp. product lifecycle management system.
For Thompson, coming aboard after the implementation of V-chain offered a chance to learn how suppliers use the system. "I was learning rather than helping solve problems. That was time well spent."
Megan Santosus, a former senior editor at CIO Decisions, is now a features editor for SearchDataCenter.com. Write to her at firstname.lastname@example.org.