IT in vertical markets
- July 31, 2017
Unpakt overcame an early chicken-and-egg challenge to create an online marketplace that let users view price quotes from multiple moving companies when planning a move.
- June 07, 2016
At online and mobile platform startup TaskRabbit, the TechOps team is as jazzed about the next new thing as the product engineers and data scientists.
- May 27, 2016
McKinsey researcher explains how the people skills required at the start of a digital transformation effort differ from those needed to scale it. Also: useful digital metrics.
- May 12, 2016
A U.K. hotel chain realized it had to get closer to customers who booked their stays through online travel sites. The answer was to cut out the middleman and adopt an API strategy.
- March 31, 2016
When companies get serious about understanding what it costs to get work done employment will change dramatically. Who's ready for the on-demand economy?
- March 30, 2016
Fueled by technology and global in scope, the gig economy is underway. Making it work will require a new social contract.
- February 09, 2016
Two dynamic CEO-CIO relationships were on display at the SIM Boston Technology Leadership Summit, proving that reporting lines count for CIOs bent on shaping business goals.
- January 31, 2016
Annals of digital business disruption: David Foote follows the money and finds that hard-core manufacturers are coming to terms with the digital era.
- December 22, 2015
What does it take to build effective IT teams? At the recent SIM Boston Technology Leadership Summit, CIOs Jack Wood and Paul Brady offered tips on how to recruit, retrain, retain -- and entertain -- IT talent.
- October 16, 2015
Ram Krishnan has a big job in IT. He is the chief marketing officer (CMO) at Frito-Lay North America, a $14 billion division of PepsiCo. In addition to Fritos corn chips and Lay's "Betcha can't eat ...
- August 26, 2015
The Cookie Dining debuts a platform business model designed to outcompete established rivals by offering real-time payment, lower commissions and analytics. It will have to grow fast to do that.
- July 24, 2015
How does Etsy keep its platform business model in tune? Deploying up to 60 code changes a day is par for the course.
- July 10, 2015
Former McCormick CIO Jerry Wolfe talks about his role as CEO of the spice company's new tech spinoff and why a digital platform is so essential to reaching today's foodies.
- April 16, 2015
CKE Restaurants, parent company of Hardee's and Carl's Jr. fast-food chains, is finding out that if you want to sell people food they didn't know they wanted, leave it to an algorithm. Recently, ...
- April 06, 2015
MGM Resorts uses customer analytics to dispel a long-standing myth on how to deliver good customer service to the digital customer.