CIO Quarterly Updates:
IT service management (ITSM) and the Information Technology Infrastructure Library (ITIL) are process-based best practices used to effectively manage IT services. One of the primary goals of ITSM is to successfully align the delivery of IT services with needs of the business. IT/business alignment is always a top priority for CIOs, and SearchCIO.com has the latest resources on related topics, such as ITSM. This Quarterly Update features the most current news and analysis on ITSM and ITIL.