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IT service management (ITSM): Q4, 2006



ITIL success is just as much about people as it is about technology. This quarter, ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture. Also, get all your ITIL-related questions answered in our ITIL FAQ series and check out our webcast on ITIL implementation strategies for IT executives.
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Top 10 things IT managers should know about implementing ITIL
SearchCIO.com | 01 Dec 2007
ARTICLE - What are some of the best ways to approach ITIL implementation projects? Find out here.
Part 2: ITIL implementation strategies for IT executives - Expert Webcast

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PREMIERED:   09 NOV 2006, 09:00 EST (14:00, GMT)
SPEAKER:   David Pultorak - Founder, Pultorak & Associates
SUMMARY:   Attend this Webcast to learn how to improve IT and senior executive collaboration as well as IT and business strategy alignment.
ITIL FAQs, Part 1
SearchCIO.com | 01 Oct 2006
GENERIC - Get the answers to the most frequently asked questions about ITIL here.
Five steps to creating an ITIL-friendly corporate culture
SearchCIO.com | 21 Sep 2006
COLUMN - Achieving ITIL success is just as much about people as it is about technology. ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture.
Achieving IT visibility, compliance and integration with MRO Software's Maximo ITSM - Vendor Webcast

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PREMIERED:   01 OCT 2006, 14:00 EDT (18:00, GMT)
SPEAKERS:   Sharad Joshi - Practice Head, IT Asset and Service Management, Birlasoft
Jerry O'Neill - Senior Industry and Solutions Marketing Manager, MRO Software
SUMMARY:   In this Webcast, MRO Software customer Birlasoft explains how Maximo ITSM improved their IT operations by providing service level management, IT asset tracking and software license compliance.
The FAQs on ITIL version 3
SearchCIO.com | 07 Nov 2006
ARTICLE - Version 3 of the IT Infrastructure Library (ITIL) is in the works and will be published in late spring 2007. This updated version will focus more on service design, versus process. In his latest column, ITIL expert Brian...
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