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IT Service Management (ITSM): Q1, 2007



IT Service Management (ITSM) success depends on a number of factors, including successful change management and configuration management. This quarter, get the latest resources and expertise on configuration management databases (CMDB), change management and ISO 20000.
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ITIL: Not just for bookworms
SearchCIO.com | 21 Mar 2007
ARTICLE - The IT Infrastructure Library, or ITIL, is bringing law and order to the Wild, Wild West of IT services delivery.
Tips for ITIL implementation
SearchCIO.com | 14 Feb 2007
GENERIC - David Pultorak follow's up his ITIL webcast series with this podcast Q&A about ITIL implementation.
ISO 20000 implementation: Addressing the common pitfalls
SearchCIO.com | 27 Mar 2007
TIP - The ISO 20000 global standard includes the necessary requirements for an organization employing an IT service management system. Learn how to overcome common ISO 20000 implementation mistakes.
10 ways to improve IT service quality and reduce costs using an ITIL CMDB
SearchCIO.com | 08 Mar 2007
GENERIC - WEBCAST: This webcast debunks common Configuration Management Database (CMDB) myths and shows how to improve IT service quality while reducing costs with an ITIL CMDB.
Change management: A better starting point for ITIL
SearchCIO.com | 02 Feb 2007
COLUMN - Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve...
Do's and don'ts for effective configuration management
SearchCIO.com | 01 Jan 2007
ARTICLE - Companies implementing a configuration management process should review the general guidelines and best practices put together by ITIL consulting firm Pink Elephant.
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