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IT Service management (ITSM) primer



IT service management (ITSM) practices help CIOs streamline internal processes and provide better service. Check out these ITSM resources to bone up on the basics.
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Perspectives: Page through this library
COLUMN - You're overworked, underfunded, poorly appreciated and spend too much of your time trying to convince your organization -- particularly management -- that information security is important and best practices should be...
ITSM/ITIL best practice process overview primer
ARTICLE - ITSM methods have evolved to include specific ways to optimize assessment, planning and implementation of ITIL best practices. This report is an overview of ITSM and ITIL.
ITIL
ARTICLE - The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices...
ITIL, a data center's yellow brick road
ARTICLE - The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.
ITIL worship: The new set of best practices
ARTICLE - The IT Infrastructure Library might seem like an unyielding set of best practices, but data center managers say its benefits go way past helping to meet compliance regulations.
Top-shelf governance with ITIL
ARTICLE - Two CIOs lead the charge with Information Technology Infrastructure Libraries -- the British-born methodology that converts IT from reactive to proactive.
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