ITIL best practices for enterprise CIOs

CONTENT HIGHLIGHTS
		ITIL podcast series: ITIL certification, processes, change management (Execution: Averting ITIL roadblocks) ITSM guidance: An expert video series (Execution: Averting ITIL roadblocks) ITIL qualifications board to take up issue of V3 certification (Strategy: Taming ITIL beasts and boundaries)

STRATEGY: TAMING ITIL BEASTS AND BOUNDARIES

Creating a sound strategy behind an ITIL system involves selling staff on the importance of ITIL, adjusting internal behaviors, tackling vendor negotiations and much more. This section includes resources to help you create an effective ITIL implementation strategy.
LEARN MORE: STRATEGY: TAMING ITIL BEASTS AND BOUNDARIES


EXECUTION: AVERTING ITIL ROADBLOCKS

Now that you've prepared a plan for your firm's ITIL system, it's time to put it into action. But roadblocks still lie in front of you, from dealing with ITIL resistance to executing a communications plan. In this section, get useful advice on how to implement an ITIL system in your organization.
LEARN MORE: EXECUTION: AVERTING ITIL ROADBLOCKS


TOOLS AND TECHNOLOGIES: TACKLING IT INFRASTRUCTURE LIBRARY V3

You're almost there: your organization's staff is on board with ITIL and you've mapped out an execution plan. But what tools and technologies must you master in order to implement the new system as smoothly as possible? And what do you need to know about ITIL v3? Learn how to effectively assess, install and manage ITIL tools.
LEARN MORE: TOOLS AND TECHNOLOGIES: TACKLING IT INFRASTRUCTURE LIBRARY V3