Taming ITIL beasts and boundaries | IT Infrastructure Library guide

Briefings:ITIL best practices for enterprise CIOs

ITIL best practices for enterprise CIOs

Strategy: Taming ITIL beasts and boundaries

Creating a sound strategy behind an IT Infrastructure Library (ITIL) system involves selling staff on the importance of ITIL, adjusting internal behaviors, tackling vendor negotiations and much more. This section includes resources to help you create an effective ITIL implementation strategy.

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  • Change management: A better starting point for ITIL

    02 Feb 2007

    Column -  Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the...

  • ITIL V3 a 'substantial update' in approach to IT services

    30 May 2007

    Article -  The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.

  • ITIL: Not just for bookworms

    21 Mar 2007

    Article -  The IT Infrastructure Library, or ITIL, is bringing law and order to the Wild, Wild West of IT services delivery.

  • Understanding ITIL: Adopting and adapting processes must come first

    Research Report -  ITIL is growing in popularity among IT leaders. However, many CIOs don't truly understand ITIL basics. Those new to ITIL must establish specific goals for ITIL prior to initiation.

  • ITIL v3: Tackling the beast

    20 Feb 2008

    Column -  A CIO's commitment to ITIL requires tackling vendors and internal behaviors as well as collaborating among boundary groups.

  • ITIL framework finds new stakeholders with V3

    21 Jun 2007

    Column -  In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.

  • ITIL qualifications board to take up issue of V3 certification

    Tip -  Can the new ITIL certifications turn IT from a "collection of cowboys" into a profession? They'd better, says an ITIL author.

  • ITIL V3 is almost here: What should you expect?

    Tip -  ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework?

  • ITIL strategies for CIOs

    Supercast -  ITIL-related feature stories, tips, columns and media from CIO Decisions and SearchCIO.com.