Quarterly Updates:ITSM
ITSM
IT service management (ITSM) and the Information Technology Infrastructure Library (ITIL) are process-based best practices used to effectively manage IT services. One of the primary goals of ITSM is to successfully align the delivery of IT services with needs of the business. IT/business alignment is always a top priority for CIOs, and SearchCIO.com has the latest resources on related topics, such as ITSM. This Quarterly Update features the most current news and analysis on ITSM and ITIL.
-
IT Service Management (ITSM): Q1, 2007
IT Service Management success depends on a number of factors, including successful change management and configuration management. This quarter, get the latest resources and expertise on configuration management databases (CMDB), change management and ISO 20000. Check out our expert webcast on using an ITIL CMDB.
-
IT Service Management (ITSM): Q2, 2007
ITIL v3 will be released this quarter. Check out our preview of the upcoming changes in version 3 of ITIL, as well as coverage of the debut itself. Also, you'll find articles and tips on the importance of ITIL training and how to get people on your side when it comes to ITIL. .
-
IT Service Management (ITSM): Q3, 2007
This quarter, check out our tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process and get answers to the most frequently asked questions about ITIL v3. -
IT Service management (ITSM) primer
IT service management (ITSM) practices help CIOs streamline internal processes and provide better service. If you're new to ITSM, check out this primer. Use these ITSM resources to bone up on the basics.
-
IT service management (ITSM): Q4, 2006
ITIL success is just as much about people as it is about technology. This quarter, ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture. Also, get all your ITIL-related questions answered in our ITIL FAQ series and check out our webcast on ITIL implementation strategies for IT executives. Whether you're new to ITIL or a seasoned expert, you'll get expert advice on this hot topic here.