New in this guide
- ITIL qualifications board to take up issue of V3 certification (Strategy: Taming ITIL beasts and boundaries)
- ITSM guidance: An expert video series (Execution: Averting ITIL roadblocks)
- ITIL market update: Expert podcast series (Execution: Averting ITIL roadblocks)
Now that you've prepared a plan for your firm's IT Infrastructure Library (ITIL) system, it's time to put it into action. But roadblocks still lie in front of you, from dealing with ITIL resistance to executing a communications plan. In this section, get useful advice on how to implement an ITIL system in your organization.
Creating a sound strategy behind an IT Infrastructure Library (ITIL) system involves selling staff on the importance of ITIL, adjusting internal behaviors, tackling vendor negotiations and much more. This section includes resources to help you create an effective ITIL implementation strategy.
You're almost there: your organization's staff is on board with ITIL and you've mapped out an execution plan. But what tools and technologies must you master in order to implement the new system as smoothly as possible? And what do you need to know about ITIL v3? Learn how to effectively assess, install and manage ITIL tools.