IT service management (ITSM): Q4, 2006

ITIL success is just as much about people as it is about technology. This quarter, ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture. Also, get all your ITIL-related questions answered in our ITIL FAQ series and check out our webcast on ITIL implementation strategies for IT executives. Whether you're new to ITIL or a seasoned expert, you'll get expert advice on this hot topic here.

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