ITSM

IT service management (ITSM): Q4, 2006

ITIL success is just as much about people as it is about technology. This quarter, ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture. Also, get all your ITIL-related questions answered in our ITIL FAQ series and check out our webcast on ITIL implementation strategies for IT executives. Whether you're new to ITIL or a seasoned expert, you'll get expert advice on this hot topic here.

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  • Top 10 things IT managers should know about implementing ITIL

    01 Dec 2007

    Article -  What are some of the best ways to approach ITIL implementation projects? Find out here.

  • The FAQs on ITIL version 3

    07 Nov 2006

    Article -  Version 3 of the IT Infrastructure Library (ITIL) is in the works and will be published in late spring 2007. This updated version will focus more on service design, versus process. In his latest column, ITIL expert Brian Johnson answers some FAQs about...

  • ITIL FAQs, Part 1

    FAQ -  Get the answers to the most frequently asked questions about ITIL here.

  • Five steps to creating an ITIL-friendly corporate culture

    21 Sep 2006

    Column -  Achieving ITIL success is just as much about people as it is about technology. ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture.