CIO IT Service management (ITSM) primer:
IT Service management (ITSM) primer
IT service management (ITSM) practices help CIOs streamline internal processes and provide better service. If you're new to ITSM, check out this primer. Use these ITSM resources to bone up on the basics.
31 Jul 2006
Article - The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of
best practices for information technology ( IT) service management. The United Kingdom's Central Computer and Telecommunications...
31 Jul 2006
Article - ITSM methods have evolved to include specific ways to optimize assessment, planning and implementation of ITIL best practices. This report is an overview of ITSM and ITIL.
16 May 2006
Article - The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.
30 Mar 2006
Article - The IT Infrastructure Library might seem like an unyielding set of best practices, but data center managers say its benefits go way past helping to meet compliance regulations.
22 Feb 2006
Article - Two CIOs lead the charge with Information Technology Infrastructure Libraries -- the British-born methodology that converts IT from reactive to proactive.
16 Nov 2005
Column - You're overworked, underfunded, poorly appreciated and spend too much of your time trying to convince your organization -- particularly management -- that information security is important and best practices should be followed. Too often, your arguments...