CIO IT Service Management (ITSM): Q2, 2007:
IT Service Management (ITSM): Q2, 2007
ITIL v3 will be released this quarter. Check out our preview of the upcoming changes in version 3 of ITIL, as well as coverage of the debut itself. Also, you'll find articles and tips on the importance of ITIL training and how to get people on your side when it comes to ITIL. .
21 Jun 2007
Column - In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.
30 May 2007
Article - The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.
Tip - ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework?
Tip - As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselves...
02 Apr 2007
Column - Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.