ITSM

IT Service Management (ITSM): Q2, 2007

ITIL v3 will be released this quarter. Check out our preview of the upcoming changes in version 3 of ITIL, as well as coverage of the debut itself. Also, you'll find articles and tips on the importance of ITIL training and how to get people on your side when it comes to ITIL. .

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  • ITIL framework finds new stakeholders with V3

    21 Jun 2007

    Column -  In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.

  • ITIL V3 a 'substantial update' in approach to IT services

    30 May 2007

    Article -  The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.

  • ITIL V3 is almost here: What should you expect?

    Tip -  ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework?

  • ITIL training essential part of IT and business integration

    Tip -  As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselves...

  • ITIL process success: Get people on your side

    02 Apr 2007

    Column -  Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.