CIO IT Service Management (ITSM): Q1, 2007:
IT Service Management (ITSM): Q1, 2007
IT Service Management success depends on a number of factors, including successful change management and configuration management. This quarter, get the latest resources and expertise on configuration management databases (CMDB), change management and ISO 20000. Check out our expert webcast on using an ITIL CMDB.
Tip - The ISO 20000 global standard includes the necessary requirements for an organization employing an IT service management system. Learn how to overcome common ISO 20000 implementation mistakes.
21 Mar 2007
Article - The IT Infrastructure Library, or ITIL, is bringing law and order to the Wild, Wild West of IT services delivery.
Webcast - This webcast debunks common Configuration Management Database (CMDB) myths and shows how to improve IT service quality while reducing costs with an ITIL CMDB.
Podcast - David Pultorak follow's up his ITIL webcast series with this podcast Q&A about ITIL implementation.
02 Feb 2007
Column - Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the...
01 Jan 2007
Article - Companies implementing a configuration management process should review the general guidelines and best practices put together by ITIL consulting firm Pink Elephant.