ITIL best practices for enterprise CIOs
Execution: Averting ITIL roadblocks
Now that you've prepared a plan for your firm's IT Infrastructure Library (ITIL) system, it's time to put it into action. But roadblocks still lie in front of you, from dealing with ITIL resistance to executing a communications plan. In this section, get useful advice on how to implement an ITIL system in your organization.
Videos - IT Service Management (ITSM) best practices, including ITIL, ISO and COBIT, allow organizations to build strong internal structures for alignment, integration, security and more. In this ITSM video series, you'll hear from leading industry experts on...
Podcast - In this expert podcast series, IT Infrastructure Library (ITIL) consultant Larry Killingsworth highlights the latest trends on ITIL certification, change management and more.
12 Mar 2008
Article - An IT Infrastructure Library (ITIL) implementation requires changes for people and processes. Pink Elephant notes the top 10 ITIL deployment mistakes and how to overcome them.
01 Dec 2007
Article - What are some of the best ways to approach ITIL implementation projects? Find out here.
29 Aug 2007
Column - In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.
Tip - As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselves...
02 Apr 2007
Column - Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.