ITIL V3 CIO Mediacast

Recently, a group of industry experts and reviewers of the ITIL version 3 refresh project offered a full day of ITIL v3 podcasts detailing the new content in each of the five ITIL v3 books. Get a closer look at the new ITIL v3 books and gain valuable expertise and insight on implementation, ROI, upgrades and more with these podcasts.

ITIL v3: The Facts

Speaker: David Pultorak, CEO of Pultorak & Associates Ltd., veteran ITIL consultant and contributor to various service management publications

Podcast: In this 10-minute offering, our expert will highlight the 10 reasons you should consider adopting the new ITIL v3. Our speaker will also discuss the various updates from version 2 to version 3, the benefits and risks of using ITIL v3, and how to decide if moving to version 3 is right for your company.

ITIL v3 Core Practice Book 1: Service Strategies

Speaker: David Pultorak, CEO of Pultorak & Associates Ltd., veteran ITIL consultant and contributor to various service management publications

Podcast: In the podcast version of this webcast, Pultorak will discuss five of the major highlights of this core book and the key audience for these standards.

ITIL v3 Core Practice Book 2: Service Design

Speaker: Moira Stepchuk, senior consultant at Pultorak & Associates

Podcast: In this podcast, Stepchuk will highlight the contents of this new book and discuss who the key IT people are who should be using Book 2.

ITIL v3 Core Practice Book 3: Service Transition

Speaker: Rich Schiesser, principal consultant, Pultorak & Associates

Podcast: In this podcast, Schiesser will offer five steps for maintaining a successful service transition.

ITIL v3 Core Practice Book 4: Service Operation

Speaker: Don Cox, CTO, Pultorak & Associates

Podcast: The fourth ITIL v3 book focuses on service operation. In this podcast, Cox will highlight the major benefits of using Book 4 to manage your daily service production.

ITIL v3 Core Practice Book 5: Continual Service Improvement

Speaker: Kathryn Pizzo, senior consultant, Pultorak & Associates

Podcast: In this podcast, Pizzo will offer five reasons why measuring performance is key to any project and how the practices in Book 5 will help that process..