DESCRIPTION: This series of IT Infrastructure Library (ITIL)-related podcasts features discussions on certification, process improvement methodologies and change management. Leading industry expert Larry Killingsworth discusses the latest trends and updates in the ITIL market.
ABOUT KILLINGSWORTH: Larry Killingsworth is managing director at Pultorak and Associates Ltd. He has more than 35 years of industry experience in developing and managing technical service delivery and support systems for engineering and IT. Most recently he was the lead for implementing IT service management in a Fortune 500 company. He also has IT process development experience, which includes industry good practices based on frameworks such as ITIL, the Control Objectives for Information and Related Technology (COBIT), Capability Maturity Model Integration, Six Sigma, American National Standards Institute and total quality management. He has developed courses and taught Service Management at the university MBA level.
Part 1: ITIL certification: Facts and realities
In this podcast, our expert discusses the new certification paths and whether or not each is necessary for maintaining or upgrading your ITIL processes.
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Part 2: IT process improvement: Is ITIL the only solution?
In this podcast, our expert discusses solutions for process improvement such as ITIL, COBIT, business performance management and more.
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Part 3: Five ways change management can make things better
In this podcast, our expert highlights five ways organizations can use change management processes to improve the business bottom line.
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