ITIL v3 is here! This latest update marks the first major revision of the Information Technology Infrastructure Library (ITIL) in seven years. ITIL v2 outlined what should be done in terms of process improvement, and now v3 provides guidance on how it should be done.
Recently, a group of industry experts and reviewers of the ITIL version 3 refresh project offered a full day of ITIL v3 podcasts detailing the new content in each of the five ITIL v3 books. Get a closer look at the new ITIL v3 books and gain valuable expertise and insight on implementation, ROI, upgrades and more with these podcasts.
ITIL v3: The Facts
Speaker: David Pultorak, CEO of Pultorak & Associates Ltd., veteran ITIL consultant and contributor to various service management publications
Podcast: In this 10-minute offering, our expert will highlight the 10 reasons you should consider adopting the new ITIL v3. Our speaker will also discuss the various updates from version 2 to version 3, the benefits and risks of using ITIL v3, and how to decide if moving to version 3 is right for your company.
ITIL v3 Core Practice Book 1: Service Strategies
Speaker: David Pultorak, CEO of Pultorak & Associates Ltd., veteran ITIL consultant and contributor to various service management publications
Podcast: In the podcast version of this webcast, Pultorak will discuss five of the major highlights of this core book and the key audience for these standards.
ITIL v3 Core Practice Book 2: Service Design
Speaker: Moira Stepchuk, senior consultant at Pultorak & Associates
Podcast: In this podcast, Stepchuk will highlight the contents of this new book and discuss who the key IT people are who should be using Book 2.
ITIL v3 Core Practice Book 3: Service Transition
Speaker: Rich Schiesser, principal consultant, Pultorak & Associates
Podcast: In this podcast, Schiesser will offer five steps for maintaining a successful service transition.
ITIL v3 Core Practice Book 4: Service Operation
Speaker: Don Cox, CTO, Pultorak & Associates
Podcast: The fourth ITIL v3 book focuses on service operation. In this podcast, Cox will highlight the major benefits of using Book 4 to manage your daily service production.
ITIL v3 Core Practice Book 5: Continual Service Improvement
Speaker: Kathryn Pizzo, senior consultant, Pultorak & Associates
Podcast: In this podcast, Pizzo will offer five reasons why measuring performance is key to any project and how the practices in Book 5 will help that process..
